Delete your ColossAuto account
You have the right to delete your ColossAuto account and the personal data associated with it at any time. Below are two ways to do it.
Option 1 (fastest) — delete inside the app
Open ColossAuto on your phone → tap your profile / account menu → scroll to "Delete account" → confirm. Your account and data are erased immediately and you are signed out.
Option 2 — request via email
If you cannot access the app (lost your phone, signed out and forgot password, account locked), send a deletion request by email. Use the same email address that is registered with your ColossAuto account so we can verify your identity.
Send to: collosadmin@gmail.com
Subject: ColossAuto account deletion request
Body template:
Hello, I would like to delete my ColossAuto account. Email registered with the account: [your email] Display name (optional): [your name] Thank you.
What gets deleted
When you delete your account, the following is removed:
- Your account record (email, hashed password, display name).
- Your service listings — they are removed from public visibility immediately, and from our database within 14 days.
- Your chat messages and conversations (removed for both participants).
- Your uploaded photos in Firebase Storage.
- Push notification token issued to your installation.
- Your inbox state (read/unread flags for announcements).
Reviews you've written — kept but anonymized
Reviews and ratings you left on services are not deleted: your name is replaced with "Deleted user", so the review no longer identifies you, but the text and rating remain. This keeps ratings honest and fair for other users and service owners.
What we may keep for a limited time
For legal compliance and abuse prevention, we may retain a minimal anonymized record (no personal identifiers) of moderation actions taken against your account for up to 3 years. This is required to prevent repeat ban evasion and to defend against legal claims. See our Privacy Policy § 6 for details.
Deleting only certain data (without deleting your account)
You don't have to delete your whole account to remove specific data. Inside the app you can:
- Reviews: open a review you wrote and delete it.
- Favourites: remove a saved service from your favourites.
- Conversations: delete a chat to remove it from your list.
- Notifications: swipe to delete an item in your inbox.
For anything else you'd like removed, email collosadmin@gmail.com from the address linked to your account and tell us what to delete.
Timeline
- In-app deletion: immediate — within seconds your account and most data are erased.
- Email deletion request: we process within 30 days as required by GDPR (usually faster — within 1-3 business days).
- Backup retention: automated Firebase backups roll over within 30 days; data is fully erased from all backups by then.
Cannot recover deleted accounts
Account deletion is permanent. We cannot restore your account, listings, or messages after deletion. If you change your mind later, you will need to create a new account from scratch.
Questions
Any questions about deletion, retention, or your data — write to collosadmin@gmail.com. We respond within 30 days as required by GDPR.